How can we help?

Magnet is a marketing platform focused on Instagram growth. It has three tools: Social IQ (free - shows you where you rank in your niche), Social IQ Plus ($99/mo - a manual playbook with scripts, targeting sheets, and weekly reports), and Magnet Pro ($199/mo with a 5-day $1 trial - AI-powered automated Instagram growth).

Most growth tools just follow/unfollow random accounts. Magnet Pro uses AI targeting (powered by our Social IQ engine) to pick accounts whose followers are most likely to become your followers. It interacts with stories, highlights, and posts - not just blind follows. And it learns from every interaction, so it gets smarter the longer it runs.

No. Sign up, connect your Instagram account, pick 3 - 5 target accounts in your niche, and Magnet handles the rest. Most customers have it fully set up in under 10 minutes.

Go to marketingbymagnet.com/signup, enter your email and password, verify your email, and you're in. Magnet Pro has a 5-day trial for $1 - cancel anytime during trial and you're not charged.

If you're just curious about your Instagram performance, start with Social IQ (free). If you want a hands-on growth playbook you'll follow manually, pick Social IQ Plus ($99/mo). If you want the growth to happen on autopilot, pick Magnet Pro ($199/mo). Most music artists, influencers, and business owners go straight to Magnet Pro.

Our AI website builder is live - you can build, edit, and publish a full site yourself at marketingbymagnet.com/design (see the Website Builder answers here for how it works). Our videography service is being rebuilt as an AI-native platform under Project ARIES, launching in 2026 - join the waitlist for founding-member pricing.

Not currently taking new ad-management clients. Our ad service is being rebuilt as Project GEMINI - a one-stop AI-powered ads platform that connects to Meta, Google, TikTok, and LinkedIn and runs campaigns end-to-end for you. Launches July 2026.

An AI website builder. Paste a URL and we rebuild it 10x better, or start from scratch and we build a complete site from a few answers - design, copy, logo and all. You preview it free, then edit and publish on a paid plan.

None. You describe what you want in plain English (or just paste your current site) and Pisces does the building. Editing later is the same - type "make the hero bolder, add my phone number" and watch it change.

A full preview of your reimagined site - and if you start from scratch, a complete brand kit (logo, colors, social graphics) generated from just your business name. The free preview is watermarked and not hosted; editing, hosting, and export unlock on a paid plan.

Absolutely. Choose "Start from scratch," answer a few quick questions (business name, what you do, vibe), and Pisces builds a complete multi-page site plus a matching brand identity in about a minute.

Social IQ Plus ($99/mo): Manual playbook - we tell you exactly what to do, you do it yourself.
Magnet Pro ($199/mo): Full automation - we run the entire growth engine on your account 24/7. 5-day free trial.
Magnet Turbo ($399/mo): Maximum daily action volume + dedicated account manager. Best for serious growth.

A free tool at marketingbymagnet.com/social-iq that analyzes any Instagram account and tells you where it ranks compared to others in the same niche. You get a percentile, a niche detection, gap analysis, and a list of similar accounts to watch.

Really free, no card required. We use the data to help train the AI that powers Magnet Pro, and some people end up upgrading to Magnet Pro after seeing their results. But you can run Social IQ as many times as you want on any public account without paying.

We use Claude AI to classify accounts by reading the bio, caption patterns, and recent posts. It's right ~94% of the time on active accounts. If it guesses wrong, you can override it by picking a different niche from the dropdown on the results page.

Two reasons: (1) it stops bots from hammering the tool, and (2) it lets you come back later without re-running the analysis. We don't spam you - you'll get one email when you sign up and then only if you run another audit.

Over 13 million Instagram profiles, updated continuously. When you run Social IQ, we compare you to 300 - 3,000 similar accounts (the exact count depends on how many we have in your niche).

It's your followers divided by your following. A ratio above 1:1 means more people follow you than you follow. Above 10:1 signals influencer territory - each of your followers is worth more because you're not mass-following to inflate numbers.

A manual growth playbook updated weekly: custom target account lists, DM scripts tailored to your niche, a content calendar, weekly performance reports, and priority email support. You do the posting and DM-ing yourself - we give you the exact plan.

Social IQ Plus is manual (you do the work, guided by us). Magnet Pro is automated (we do the interactions for you, 24/7). Plus costs $99/mo, Pro costs $199/mo after the $1 trial.

Yes. In your billing page, click "Switch Plan" and pick Magnet Pro. We prorate the difference so you don't pay twice.

Depends how much of the playbook you execute. Customers who follow the full weekly plan typically see 300 - 800 new real followers per month.

After signup, go to your dashboard. You'll be prompted to enter your Instagram username, password, and 5 backup security codes (get these from Instagram's Settings → Security → Two-factor authentication → Additional methods → Backup codes). This is so Magnet can log in if Instagram asks for verification.

Because Instagram has no public API for growth automation. Magnet logs into your account the same way you do - via the Instagram app - to like stories, view posts, and follow accounts on your behalf. Without the password we can't take those actions.

Yes. Passwords are encrypted at rest in our database (AES-256). Only the Magnet engine (running in our secure infrastructure) decrypts them when logging into Instagram. No human at Magnet ever sees your password in plaintext. We also never share credentials with third parties.

Instagram generates 10 one-time backup codes when you enable two-factor auth. You give us 5 of them. Magnet uses one if Instagram asks for verification during login - this keeps your account logged in without interrupting you. Keep the other 5 for yourself.

Very rare. We rate-limit every action to stay well under Instagram's daily thresholds (~100 follows/day, ~200 likes/day max). We also randomize timing to look human. The main risk is if you change your password and don't update it in Magnet - the system will keep retrying failed logins, which can trigger a flag. So if you change your password, update it in your dashboard immediately.

Yes. Your plan defaults to one account. Accounts 2 - 5 bill at your base plan rate ($199/mo Magnet Pro, $299/mo Magnet Turbo). Beyond 5 accounts: $220/mo each. Add them from the dashboard settings.

Not with backup codes. Give us 5 of your codes and we can handle verification challenges automatically. If you're using SMS-only 2FA, disable that and switch to backup codes or an authenticator app.

You give us 3 - 5 target accounts (similar artists, competitors, or creators whose followers you want). Magnet's AI looks at those accounts' followers, filters out bots and inactive users, predicts which ones are most likely to follow you back, and interacts with them via story views, likes, and follows. It learns from every interaction - the more you run it, the better it gets.

Pick accounts with similar content to yours, in the same niche, that are 10 - 100× your follower count. For a 20K-follower R&B singer, good targets are 200K - 2M R&B singers with active engaged audiences. Avoid mega-celebrities (10M+) - their followers are too broad.

Yes, any time. In the dashboard, go to Targeting → edit or replace your target accounts. The AI adjusts within 24 - 48 hours.

The AI needs 5 - 7 days of data before it gets reliable. Most "targeting isn't working" cases are actually (a) brand new accounts still in their first 72-hour warmup, or (b) targets that are too niche (under 5K followers each). If you're past day 7 and still getting zero new followers, email contact@marketingbymagnet.com - this is the single rarest issue we see.

Yes. We only interact with accounts that posted a story in the last 24 hours (proves they're real and active). We also skip accounts with obvious bot signals like <10 posts + 10K+ following ratios.

Yes. Dashboard → Targeting → Filters. You can restrict to specific countries, age brackets (18 - 22, 22 - 27, etc.), and gender. Tighter filters = slower growth but more relevant followers.

Five types of interactions, in this order: (1) views a target follower's story, (2) likes that story, (3) likes up to 3 of their highlighted stories, (4) likes up to 3 of their recent posts, (5) optionally follows them. All actions are rate-limited to stay under Instagram's safe thresholds.

For the first 72 hours after connecting, Magnet runs at 25% speed and only does gentle actions (story views, no follows). This warms up your account and avoids Instagram flags. After 72 hours, full speed kicks in.

Optional, turned off by default. If enabled, Magnet follows users who seem likely to follow back, then auto-unfollows them after 7 days if they don't reciprocate. You can toggle this in Settings → Automation.

No. Every action is done from your actual account using your real Instagram session. To the follower, it looks like you personally viewed their story and liked it. That's why it works - authenticity is the whole point.

Instagram's soft caps are around 100 follows/day and 200 likes/day. Magnet stays under both by default. You can see your daily activity count in the dashboard.

Yes, optional. You write a message template (e.g., "Hey! Thanks for the follow - check out my new song!") and Magnet sends it to new followers. Off by default because mass DMs can trigger Instagram flags if overused.

We cap at 50/day on new accounts, 100/day on accounts over 10K followers. Instagram's actual limits are higher but we stay conservative.

Yes. Use {firstname} as a placeholder - Magnet fills it in with the follower's name if available.

Short, genuine, no links in the first message. Example: "Hey {firstname}! Thanks for the follow - what brought you to my page?" Links and sales pitches in DM #1 kill conversion rates and get flagged as spam.

Most accounts start seeing new followers within 48 hours of the 72-hour warmup ending - so day 5 on average. Typical first month: 300 - 1,500 new real followers depending on niche, targets, and content quality.

Daily new followers, total follower growth, engagement rate, interactions per day (likes/views/follows), DM delivery rate, and a live feed of who Magnet interacted with. Everything updates in real time.

Three common reasons: (1) you paused the account, (2) Instagram is on a growth cooldown after a flagged action - normal, resolves in 24 - 72 hours, (3) your targets are too small or not relevant. The dashboard flags all three.

Dashboard → Analytics → Export CSV. Includes every follower gained with their username, date, and which target drove them.

We track click-throughs on your bio link. For platform-specific conversions (e.g., Spotify streams), you'll need to use Spotify's own referral tracking or a smart link service like Linkfire.

We guarantee real followers (not bots) and authentic engagement. Specific follower counts depend on your niche, content quality, and targeting - but our average customer sees 350-1,000 new followers per month on Magnet Pro and 650-1,400 on Magnet Turbo.

Step 1: check if your Instagram password changed recently. If yes, update it in your dashboard - this fixes 99% of "not working" issues. Step 2: if password is correct, check your targeting - make sure your target accounts are still active and in your niche. Step 3: if both are fine, the AI is still learning (typical first 5 - 7 days). Past 7 days with no growth and correct password/targeting is very rare - email us.

Happens occasionally on brand new accounts. Magnet uses one of your 5 security codes to handle it automatically. If all 5 codes are used, you'll get an email asking for 5 more - go to Instagram Settings → Security → Two-factor authentication → Additional methods → Backup codes and generate a new set.

Three causes: (1) you changed your password, (2) you logged in from a new device and Instagram flagged it, (3) you used all 5 security codes. Fix: reconnect in your dashboard with the new credentials.

One of your target accounts was deleted, banned, or went private. Go to Targeting, remove the bad target, add a new one. Magnet resumes within 30 minutes.

Instagram rate-limits DMs aggressively on new accounts. Common fixes: (1) wait until your account is 30+ days old, (2) shorten your DM template, (3) remove any links from message #1.

Pause your account immediately in the Magnet dashboard. Wait 48 hours. When you resume, Magnet restarts at 25% speed to re-warm. Repeat offenses are rare but if it happens twice, contact us and we'll switch you to a lower-intensity preset.

Almost always a password mismatch (password you have in Magnet doesn't match what's on Instagram). Go to dashboard → Reconnect → enter current password. If that doesn't fix it, one of your 5 security codes is expired - generate fresh ones from Instagram.

In the studio you type plain-English instructions ("swap the palette to warmer," "add a testimonials section," "remove the second paragraph"). You can also point at a region of the page and tell us what to change. Every edit is saved as a version you can roll back to.

Each plan includes a generous monthly edit allotment. If you hit it, you can grab an edit pack or upgrade to keep going - your work is never locked. The free preview includes a small number of edits so you can feel the magic before subscribing.

Yes. The studio keeps a full revision history with one-click restore, so you can always roll back to any earlier version of the page.

Every site Pisces builds is mobile-first and responsive out of the box. You can preview desktop, tablet, and phone views right in the studio.

Open your project in the studio and hit Publish. We snapshot the current version, host it, and give you the live link. Re-publish any time to push new changes live.

Yes. The studio works on mobile - your site fills the screen and the editing tools slide up in a drawer. Tap "Edit page" and you can change text and swap photos right on your phone.

Almost certainly - the from-scratch wizard covers 58 industries (trades, auto, food, medical, beauty, retail, real estate, professional services and more), and each gets a look tailored to it, not a generic template.

Yes. Pisces plans the right pages for your business (Home, Services, About, Contact - a restaurant gets a Menu, a SaaS gets Pricing), builds each one, and wires up the navigation so every link works.

Your header, nav, and footer are generated once and shared across every page - so when you edit the nav, it updates everywhere automatically. No more fixing the same menu on five pages.

Depends on your plan - higher tiers include more pages, and Agency is effectively unlimited. Need a few more than your plan includes? Add a page pack or bump up a tier.

Four self-serve tiers - Free, Starter ($99/mo), Pro ($399/mo), and Agency ($5,000/mo) - plus Magnet Pisces ($999/mo), your own AI build partner. You're billed by what you actually use (pages, builds, edits), not by an arbitrary "number of sites" cap.

One routable URL on your site - your home page, /services, /about, each blog post, each item in a collection. That's the unit your plan is measured in.

Nothing breaks. When you reach your plan's limit you'll be offered a pack (prepaid, no surprise bills) or an upgrade - so you only ever pay more if you're actually getting more. You stay in control.

It's your own version of the AI that builds for us - running on our servers, working for you. It does the full-stack job: builds complex multi-page sites, writes the copy, wires up SEO and lead funnels, and helps with marketing direction. Think "done-with-you," not just a DIY builder.

Pro is the DIY builder you drive yourself. Agency is white-label for building client sites at scale. Magnet Pisces sits between them: a senior AI partner that does the heavy lifting with you, metered by how much building it does for you each month.

Paid sites are hosted for you on a fast, free subdomain (yourname.magnetpisces.com) the moment you publish. You can connect your own custom domain on Starter and up.

Yes. Add your domain in the studio settings, point one DNS record at us, and we handle SSL automatically. Apex domains and www both work.

Yes - clean markup, fast load, mobile-first, and per-page titles and meta. Published sites are search-ready; free previews are kept out of search until you publish.

On Pro and up you can download the full project as a Next.js zip and host it anywhere you like - no lock-in.

Your site ships with rich-snippet structured data (business details and product info), so Google can show extras like your business name, prices, and contact info right in the search results - built in, nothing to configure.

Yes. Add products with prices in the Content tab, connect your Stripe in Settings, and your site gets a real cart and checkout - shoppers pay right on your site instead of being sent somewhere else.

Straight into your own Stripe account - you are the merchant of record and we never hold your money. There's a small 1% platform fee per order on top of Stripe's normal processing; you keep the rest.

Yes, and it takes about 5 minutes. In Settings hit "Connect Stripe," finish Stripe's quick verification, and you can take cards immediately. We never see card details - Stripe handles all of it.

Yes. Checkout runs on Stripe's secure hosted page, prices are re-checked on our server so nothing can be tampered with, and you get an email on every sale.

Yes. Turn on built-in booking in Settings and your site gets a real scheduler - visitors see your open time slots, pick one, and you both get a confirmation email. It never double-books.

In Settings, enable on-site booking, then tap the days you work and set your hours, slot length, timezone, minimum notice, and how far out people can book. Save and it goes live at /book on your site.

Sure. Prefer to embed Calendly, Cal.com, or a Google appointment page? Paste your link in Settings and we show that at /book instead of the built-in scheduler.

An AI chat bubble you can add to your live site. It answers visitor questions 24/7 - hours, services, pricing, how to get started - using only your own site's content. Flip it on in Settings.

No. It only answers from your real site content and is told never to invent prices, hours, or facts. If it doesn't know, it points the visitor to your contact form.

Yes - the Analytics tab in the studio shows your visitors, form leads, and sales in one place. No Google Analytics setup and no tags to paste; it's just there.

Magnet Pro is $1 for the first 5 days, then $199/month. Cancel anytime during the trial and the $1 is refunded. After day 5, the full $199 charges and you get the full month.

Yes. Billing → Pause. You can pause for 30 days and resume with no data loss. Best option if you're going on vacation or changing targets.

Billing page → Cancel. You keep access until the end of your current billing period. We also offer: pause (1 or 3 months), downgrade to Social IQ Plus, or a 50% comeback discount - see which makes sense before cancelling.

Trial ($1) is refundable during the 5-day window. After the first full month charges, we don't refund used service - but we'll credit you any unused days if you cancel within 48 hours of being charged.

All major credit/debit cards via Stripe. No PayPal or crypto currently.

Yes. Billing page → Invoices. Every charge has a downloadable PDF invoice for tax/business purposes.

Email contact@marketingbymagnet.com. We respond within a few hours during business hours (9am - 9pm CT). Pro, Magnet Pisces, and Agency get priority support.

Go to your billing page → click "Manage subscription" → switch to annual. Annual gives you 2 months free (10× monthly price) on every plan.

No. We use scraped Instagram data (public profiles only) to train the Social IQ AI. We never sell or share your personal account data.

Go to marketingbymagnet.com/data-deletion or your dashboard's danger zone. All your data - including stored Instagram credentials - is wiped within 24 hours.

Yes. EU users can request data exports or full deletion via the data-deletion page. We respond within 30 days as required.

Passwords are encrypted with per-user keys so even a full DB breach wouldn't expose plaintext credentials. We'd notify affected users within 72 hours and force-reconnect all accounts as a precaution.

Dashboard → Settings → Account → Change Email. You'll get a verification link at the new email before the change takes effect.

Go to marketingbymagnet.com/forgot-password, enter your email, click the reset link we send. Link expires in 1 hour.

Yes. Dashboard → Disconnect, then Connect with the new account. Your plan and billing continue uninterrupted.

Add a new Instagram account to an active Magnet Pro plan in 5 steps:

1. Sign in to your dashboard.
2. Click your account switcher in the top-left (shows your current @username) → select + Add account.
3. Enter the new Instagram username, password, and 5 backup security codes. How to get backup codes →
4. Confirm payment. Accounts 2 - 5 bill at your base plan rate - $199/mo on Magnet Pro, $299/mo on Magnet Turbo - prorated from the moment you add them. Beyond 5 accounts: $220/mo each. The new charge shows on your existing Stripe subscription - no new card entry needed.
5. Click Add & pay. Within 60 seconds the new account appears in your dashboard and starts its 72-hour warmup.

Good to know:

• Switch between accounts with one click - same login, different dashboards.
• Cancel any individual account from its own settings page, or the whole subscription via Billing → Cancel.
• Each account gets its own targeting, DM templates, and analytics.
• Discounts apply per additional account, not retroactively to your base plan.

Yes. Email contact@marketingbymagnet.com with the new owner's email. We transfer the account and billing in 24 hours.

Built-in calendar view in your dashboard. Write captions, pick date + time, attach media, and Magnet queues + publishes to your connected IG account automatically. Supports feed posts, carousels, reels, and stories. Drag-and-drop between days, batch-schedule a full month in one sitting. Find it in your dashboard sidebar under Scheduler.

Standard cancel keeps your access until the end of the billing period - use this if you paid and want the full month. If you want out RIGHT NOW and forfeit the remaining days: Billing page → Cancel Now. Confirms twice (this is irreversible). Your Instagram session is disconnected within 60 seconds and your plan drops to Free (Social IQ still works). No refund for the unused days when you pick Cancel Now.

It re-runs Social IQ on your currently connected Instagram account. Useful if your stats changed (you posted, gained/lost followers) and you want the dashboard charts and niche ranking to update immediately. One click. Takes ~10 - 20 seconds.

Yes. Billing → Change billing date. Pick any day of the month. We prorate the change: you're credited for unused days on the old cycle and charged prorated for the partial new cycle. Your next full charge lands on the new date. You'll see the exact prorate math before confirming.

A dashboard view that shows accounts that unfollowed you since Magnet started tracking. You get the username, profile picture, when they unfollowed, and whether you still follow them. One-click bulk unfollow of ghost followers (people you follow who don't follow back). Included in Magnet Pro + Turbo. Find it in your sidebar under Unfollowers.

Refresh the billing page once - we pull your live slot count from Stripe on every page load. If it still looks off, email contact@marketingbymagnet.com with your account email and we'll reconcile within 24 hours. No charges are affected - this is purely a display issue.

Yes - Magnet Assistant. Every page in your dashboard has a chat widget (bottom-right). Ask anything: your current follower growth, what your targeting looks like, why a post didn't schedule, how billing works. If you're logged in it can look up your actual account data and take limited actions on your behalf (like re-running Social IQ). It does not know your Instagram password and cannot run automation actions itself - only the Magnet engine can.