📚 Help Center

Everything you need to know about Magnet.

68 answers across 12 categories — from setup and targeting to billing and troubleshooting.

🚀

Getting Started

5 answers
What is Magnet?
Magnet is a marketing platform focused on Instagram growth. It has three tools: Social IQ (free — shows you where you rank in your niche), Social IQ Plus ($99/mo — a manual playbook with scripts, targeting sheets, and weekly reports), and Magnet Pro ($199/mo with a 5-day $1 trial — AI-powered automated Instagram growth).
How is Magnet different from Kicksta, Upleap, or Nitreo?
Most growth tools just follow/unfollow random accounts. Magnet Pro uses AI targeting (powered by our Social IQ engine) to pick accounts whose followers are most likely to become your followers. It interacts with stories, highlights, and posts — not just blind follows. And it learns from every interaction, so it gets smarter the longer it runs.
Do I need to know anything technical to use it?
No. Sign up, connect your Instagram account, pick 3–5 target accounts in your niche, and Magnet handles the rest. Most customers have it fully set up in under 10 minutes.
How do I sign up?
Go to marketingbymagnet.com/signup, enter your email and password, verify your email, and you're in. Magnet Pro has a 5-day trial for $1 — cancel anytime during trial and you're not charged.
Which plan should I pick?
If you're just curious about your Instagram performance, start with Social IQ (free). If you want a hands-on growth playbook you'll follow manually, pick Social IQ Plus ($99/mo). If you want the growth to happen on autopilot, pick Magnet Pro ($199/mo). Most music artists, influencers, and business owners go straight to Magnet Pro.
🔍

Social IQ (Free Tool)

6 answers
What is Social IQ?
A free tool at marketingbymagnet.com/social-iq that analyzes any Instagram account and tells you where it ranks compared to others in the same niche. You get a percentile, a niche detection, gap analysis, and a list of similar accounts to watch.
Is it really free? What's the catch?
Really free, no card required. We use the data to help train the AI that powers Magnet Pro, and some people end up upgrading to Magnet Pro after seeing their results. But you can run Social IQ as many times as you want on any public account without paying.
How accurate is the niche detection?
We use Claude AI to classify accounts by reading the bio, caption patterns, and recent posts. It's right ~94% of the time on active accounts. If it guesses wrong, you can override it by picking a different niche from the dropdown on the results page.
Why do I need to verify my email to see results?
Two reasons: (1) it stops bots from hammering the tool, and (2) it lets you come back later without re-running the analysis. We don't spam you — you'll get one email when you sign up and then only if you run another audit.
How big is your database?
Over 13 million Instagram profiles, updated continuously. When you run Social IQ, we compare you to 300–3,000 similar accounts (the exact count depends on how many we have in your niche).
What does the "follow ratio" mean?
It's your followers divided by your following. A ratio above 1:1 means more people follow you than you follow. Above 10:1 signals influencer territory — each of your followers is worth more because you're not mass-following to inflate numbers.
📘

Social IQ Plus

4 answers
What do I get with Social IQ Plus?
A manual growth playbook updated weekly: custom target account lists, DM scripts tailored to your niche, a content calendar, weekly performance reports, and priority email support. You do the posting and DM-ing yourself — we give you the exact plan.
How is this different from Magnet Pro?
Social IQ Plus is manual (you do the work, guided by us). Magnet Pro is automated (we do the interactions for you, 24/7). Plus costs $99/mo, Pro costs $199/mo after the $1 trial.
Can I upgrade from Plus to Pro later?
Yes. In your billing page, click "Switch Plan" and pick Magnet Pro. We prorate the difference so you don't pay twice.
How long until I see results with Plus?
Depends how much of the playbook you execute. Customers who follow the full weekly plan typically see 300–800 new real followers per month.
⚙️

Magnet Pro Setup

7 answers
How do I connect my Instagram account?
After signup, go to your dashboard. You'll be prompted to enter your Instagram username, password, and 5 backup security codes (get these from Instagram's Settings → Security → Two-factor authentication → Additional methods → Backup codes). This is so Magnet can log in if Instagram asks for verification.
Why do you need my password?
Because Instagram has no public API for growth automation. Magnet logs into your account the same way you do — via the Instagram app — to like stories, view posts, and follow accounts on your behalf. Without the password we can't take those actions.
Is my password secure?
Yes. Passwords are encrypted at rest in our database (AES-256). Only the Magnet engine (running in our secure infrastructure) decrypts them when logging into Instagram. No human at Magnet ever sees your password in plaintext. We also never share credentials with third parties.
What are the 5 security codes?
Instagram generates 10 one-time backup codes when you enable two-factor auth. You give us 5 of them. Magnet uses one if Instagram asks for verification during login — this keeps your account logged in without interrupting you. Keep the other 5 for yourself.
Will Magnet Pro get my account banned?
Very rare. We rate-limit every action to stay well under Instagram's daily thresholds (~100 follows/day, ~200 likes/day max). We also randomize timing to look human. The main risk is if you change your password and don't update it in Magnet — the system will keep retrying failed logins, which can trigger a flag. So if you change your password, update it in your dashboard immediately.
Can I run Magnet Pro on more than one IG account?
Yes. Your plan defaults to one account; additional accounts are $99/mo each. Add them from the dashboard settings.
I have 2FA enabled. Is that a problem?
Not with backup codes. Give us 5 of your codes and we can handle verification challenges automatically. If you're using SMS-only 2FA, disable that and switch to backup codes or an authenticator app.
🎯

Targeting & AI

6 answers
How does AI targeting work?
You give us 3–5 target accounts (similar artists, competitors, or creators whose followers you want). Magnet's AI looks at those accounts' followers, filters out bots and inactive users, predicts which ones are most likely to follow you back, and interacts with them via story views, likes, and follows. It learns from every interaction — the more you run it, the better it gets.
How do I pick good targets?
Pick accounts with similar content to yours, in the same niche, that are 10–100× your follower count. For a 20K-follower R&B singer, good targets are 200K–2M R&B singers with active engaged audiences. Avoid mega-celebrities (10M+) — their followers are too broad.
Can I change targets later?
Yes, any time. In the dashboard, go to Targeting → edit or replace your target accounts. The AI adjusts within 24–48 hours.
What if targeting doesn't seem to be working?
The AI needs 5–7 days of data before it gets reliable. Most "targeting isn't working" cases are actually (a) brand new accounts still in their first 72-hour warmup, or (b) targets that are too niche (under 5K followers each). If you're past day 7 and still getting zero new followers, email contact@marketingbymagnet.com — this is the single rarest issue we see.
Does Magnet filter out fake accounts?
Yes. We only interact with accounts that posted a story in the last 24 hours (proves they're real and active). We also skip accounts with obvious bot signals like <10 posts + 10K+ following ratios.
Can I target by location, age, or gender?
Yes. Dashboard → Targeting → Filters. You can restrict to specific countries, age brackets (18–22, 22–27, etc.), and gender. Tighter filters = slower growth but more relevant followers.
🤖

Automation Behavior

6 answers
What does Magnet Pro actually do to my account?
Five types of interactions, in this order: (1) views a target follower's story, (2) likes that story, (3) likes up to 3 of their highlighted stories, (4) likes up to 3 of their recent posts, (5) optionally follows them. All actions are rate-limited to stay under Instagram's safe thresholds.
What is the 24-hour warmup period?
For the first 72 hours after connecting, Magnet runs at 25% speed and only does gentle actions (story views, no follows). This warms up your account and avoids Instagram flags. After 72 hours, full speed kicks in.
Does it follow/unfollow?
Optional, turned off by default. If enabled, Magnet follows users who seem likely to follow back, then auto-unfollows them after 7 days if they don't reciprocate. You can toggle this in Settings → Automation.
Will followers know a bot is interacting with them?
No. Every action is done from your actual account using your real Instagram session. To the follower, it looks like you personally viewed their story and liked it. That's why it works — authenticity is the whole point.
Can I pause it for a weekend or vacation?
Yes. Dashboard → Settings → Pause Account. Resume anytime. This does not count as a cancellation.
What happens to my daily limits?
Instagram's soft caps are around 100 follows/day and 200 likes/day. Magnet stays under both by default. You can see your daily activity count in the dashboard.
💬

DM Automation

4 answers
Can Magnet Pro send DMs automatically?
Yes, optional. You write a message template (e.g., "Hey! Thanks for the follow — check out my new song!") and Magnet sends it to new followers. Off by default because mass DMs can trigger Instagram flags if overused.
How many DMs per day can I send?
We cap at 50/day on new accounts, 100/day on accounts over 10K followers. Instagram's actual limits are higher but we stay conservative.
Can I personalize the DM?
Yes. Use {firstname} as a placeholder — Magnet fills it in with the follower's name if available.
What message converts best?
Short, genuine, no links in the first message. Example: "Hey {firstname}! Thanks for the follow — what brought you to my page?" Links and sales pitches in DM #1 kill conversion rates and get flagged as spam.
📊

Results & Analytics

5 answers
How fast will I see results?
Most accounts start seeing new followers within 48 hours of the 72-hour warmup ending — so day 5 on average. Typical first month: 300–1,500 new real followers depending on niche, targets, and content quality.
What metrics can I track in the dashboard?
Daily new followers, total follower growth, engagement rate, interactions per day (likes/views/follows), DM delivery rate, and a live feed of who Magnet interacted with. Everything updates in real time.
Why did my follower count not grow this week?
Three common reasons: (1) you paused the account, (2) Instagram is on a growth cooldown after a flagged action — normal, resolves in 24–72 hours, (3) your targets are too small or not relevant. The dashboard flags all three.
How do I export my stats?
Dashboard → Analytics → Export CSV. Includes every follower gained with their username, date, and which target drove them.
Do you track conversions to Spotify, TikTok, or my website?
We track click-throughs on your bio link. For platform-specific conversions (e.g., Spotify streams), you'll need to use Spotify's own referral tracking or a smart link service like Linkfire.
💳

Billing & Subscription

6 answers
How does the 5-day trial work?
Magnet Pro is $1 for the first 5 days, then $199/month. Cancel anytime during the trial and the $1 is refunded. After day 5, the full $199 charges and you get the full month.
Can I pause instead of cancel?
Yes. Billing → Pause. You can pause for 30 days and resume with no data loss. Best option if you're going on vacation or changing targets.
How do I cancel?
Billing page → Cancel. You keep access until the end of your current billing period. We also offer: pause (1 or 3 months), downgrade to Social IQ Plus, or a 50% comeback discount — see which makes sense before cancelling.
Do you offer refunds?
Trial ($1) is refundable during the 5-day window. After the first full month charges, we don't refund used service — but we'll credit you any unused days if you cancel within 48 hours of being charged.
What payment methods do you accept?
All major credit/debit cards via Stripe. No PayPal or crypto currently.
Can I get an invoice?
Yes. Billing page → Invoices. Every charge has a downloadable PDF invoice for tax/business purposes.
🔧

Troubleshooting

8 answers
My account seems to have stopped growing. What do I do?
Step 1: check if your Instagram password changed recently. If yes, update it in your dashboard — this fixes 99% of "not working" issues. Step 2: if password is correct, check your targeting — make sure your target accounts are still active and in your niche. Step 3: if both are fine, the AI is still learning (typical first 5–7 days). Past 7 days with no growth and correct password/targeting is very rare — email us.
Why did Instagram ask for verification?
Happens occasionally on brand new accounts. Magnet uses one of your 5 security codes to handle it automatically. If all 5 codes are used, you'll get an email asking for 5 more — go to Instagram Settings → Security → Two-factor authentication → Additional methods → Backup codes and generate a new set.
My IG account was disconnected. Why?
Three causes: (1) you changed your password, (2) you logged in from a new device and Instagram flagged it, (3) you used all 5 security codes. Fix: reconnect in your dashboard with the new credentials.
Magnet says "targeting error" — what now?
One of your target accounts was deleted, banned, or went private. Go to Targeting, remove the bad target, add a new one. Magnet resumes within 30 minutes.
I'm not getting DMs delivered. Why?
Instagram rate-limits DMs aggressively on new accounts. Common fixes: (1) wait until your account is 30+ days old, (2) shorten your DM template, (3) remove any links from message #1.
I got an Instagram warning about "automated behavior." Now what?
Pause your account immediately in the Magnet dashboard. Wait 48 hours. When you resume, Magnet restarts at 25% speed to re-warm. Repeat offenses are rare but if it happens twice, contact us and we'll switch you to a lower-intensity preset.
The dashboard says "login failed."
Almost always a password mismatch (password you have in Magnet doesn't match what's on Instagram). Go to dashboard → Reconnect → enter current password. If that doesn't fix it, one of your 5 security codes is expired — generate fresh ones from Instagram.
How do I contact support?
Email contact@marketingbymagnet.com or book a call via marketingbymagnet.com/support. We respond within 4 hours during business hours (9am–9pm CT).
🔒

Security & Privacy

6 answers
Is Magnet safe for my Instagram account?
Yes, when used correctly. We rate-limit every action below Instagram's safe thresholds and randomize timing to look human. The #1 cause of account issues is changing your password without updating it in Magnet — keep those in sync and you'll be fine.
How is my Instagram password stored?
Encrypted at rest in our database. Only the Magnet engine can decrypt it when logging into Instagram on your behalf. No human staff ever sees your password in plaintext.
Do you sell my data?
No. We use scraped Instagram data (public profiles only) to train the Social IQ AI. We never sell or share your personal account data.
How do I delete my account?
Go to marketingbymagnet.com/data-deletion or your dashboard's danger zone. All your data — including stored Instagram credentials — is wiped within 24 hours.
Are you GDPR compliant?
Yes. EU users can request data exports or full deletion via the data-deletion page. We respond within 30 days as required.
What happens if Magnet gets hacked?
Passwords are encrypted with per-user keys so even a full DB breach wouldn't expose plaintext credentials. We'd notify affected users within 72 hours and force-reconnect all accounts as a precaution.
👤

Account & Profile

5 answers
How do I change my email?
Dashboard → Settings → Account → Change Email. You'll get a verification link at the new email before the change takes effect.
I forgot my password.
Go to marketingbymagnet.com/forgot-password, enter your email, click the reset link we send. Link expires in 1 hour.
Can I change my Instagram account without cancelling my plan?
Yes. Dashboard → Disconnect, then Connect with the new account. Your plan and billing continue uninterrupted.
How do I add additional Instagram accounts?
Dashboard → + Add Account. Additional accounts are $99/month each on Magnet Pro.
Can I transfer my subscription to someone else?
Yes. Email contact@marketingbymagnet.com with the new owner's email. We transfer the account and billing in 24 hours.
⚡ Still need help?

Talk to a human.

Our team responds within 4 hours during business hours (9am–9pm CT). Book a Zoom call or email us.