Refund Policy

1. All Sales Are Final

Magnet Pro subscriptions are non-refundable. By subscribing, you acknowledge and agree that you will not be entitled to a refund of any payment, in whole or in part, except as expressly stated in this policy or as required by applicable law.

This applies to monthly subscriptions, annual subscriptions, and any partial billing periods.

2. Free Trial (Magnet Pro Plan)

The Magnet Pro plan includes a 5-day free trial. Payment information is collected at signup, but you will not be charged during the trial period.

If you cancel before the trial ends, you will not be charged. If you do not cancel, you will be automatically charged the full subscription price ($299/month) on day 6 and on each subsequent monthly billing date.

Once charged, no refunds will be issued for that billing period, even if you cancel immediately after the charge.

3. Cancellation

You may cancel your subscription at any time through the customer portal accessible from your dashboard. Upon cancellation:

Your subscription will remain active until the end of the current billing period
You will not be charged again
You will retain full access to the Service until the period ends
No refund will be issued for the unused portion of the period

4. Discount Codes

Discount code "100off" is valid for $100 off the first month of Magnet Pro or Magnet Turbo plans only. It cannot be combined with other offers, applied to Social IQ Plus, or applied retroactively to past purchases.

5. Annual Plans

Annual subscriptions provide 2 months free (12 months for the price of 10). Annual plans are billed in full at signup and are non-refundable for any reason, including non-use, dissatisfaction, or account closure by the user. If you cancel an annual plan, your access remains active until the annual term ends.

6. Service Issues and Outages

We do not provide refunds, credits, or extensions for:

Temporary service outages or downtime
Slow performance or feature degradation
Changes to features, pricing, or policies
Instagram restrictions, shadowbans, or account actions taken by Instagram
Inability to use the Service due to your own technical issues
Failure to meet any specific growth expectations or projections

If a major outage occurs that significantly impacts the Service for an extended period, we may, at our sole discretion, offer service credits.

7. Chargebacks

Filing a chargeback or payment dispute with your bank or card issuer for a charge that is consistent with this Refund Policy is considered a violation of our Terms of Service. We reserve the right to:

Immediately suspend or terminate your account
Pursue collection of the disputed amount plus any chargeback fees
Permanently ban you from creating future accounts
Report the dispute to credit reporting agencies

If you have a billing concern, please contact us first at contact@marketingbymagnet.com before disputing a charge.

8. Failed Payments

If your payment method fails when we attempt to bill your subscription, we will:

Retry the charge over a 7-day period
Email you a notification to update your payment method
Pause your subscription if all retry attempts fail

You can resume your subscription at any time by updating your payment method through the customer portal.

9. Exceptions Required by Law

If applicable consumer protection laws in your jurisdiction require a refund in specific circumstances, those laws supersede this policy to the extent required. EU/UK customers may have additional rights under their local consumer protection regulations.

10. How to Request a Refund (in eligible cases)

If you believe you are entitled to a refund under the limited exceptions above, send an email to contact@marketingbymagnet.com with:

Your account email
The transaction date and amount
The reason you believe you qualify for a refund

We will respond within 5 business days. Refund requests outside the policy will be denied.